FAQs
How can I contact Shopepicnest?
You can email us at shopepicnest@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from China and United States of America.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 1 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Maestro) and American Express.
When will my order be processed?
All orders are carefully handled and shipped from our warehouse. Please allow additional time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders are typically processed within 1-3 business days from the date of purchase and are shipped the following business day after processing. Please note that we do not ship on weekends. However, in rare cases, deliveries may occur on weekends if the delivery driver is available, though this is not guaranteed.
Thank you for your understanding and patience!
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
Why We Don’t Accept Returns on Animal Food and Accessories
At ShopEpicNest, your animals’ health and safety are our top priorities. To maintain the highest standards of quality and hygiene, we have a no-return policy on all animal food and accessories.
Here’s why:
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Hygiene and Safety
Once a product leaves our store, we cannot guarantee its storage conditions or handling. Allowing returns of opened or even unopened food could compromise the product’s safety, putting your animals at risk. -
Product Integrity
Animal food and accessories are sensitive items. Even the slightest exposure to unsuitable environments (heat, moisture, etc.) can impact their quality. To ensure every customer receives fresh and safe products, we do not resell returned items. -
Customer Assurance
Our no-return policy ensures that every product you purchase from us is brand new, untouched, and handled with the utmost care. This protects your animals and gives you confidence in every order you place.
We encourage you to carefully review product descriptions and details before making a purchase. If you have any questions or need help choosing the right product, our team is always here to assist you.
Thank you for understanding and for helping us maintain our commitment to the health and well-being of your animals!